Thanks to high speed broadband connections gone are the days of dial up internet in order to get online; where if you were online, you couldn’t be on the phone at the same time. However, fast-forward over a decade and things have changed so much that we can now run our telephones through the internet.
Cloud telephony, as the name suggests, is an Internet or cloud-based service to manage phone calls, aided by software that replace the traditional calling apparatus. Much like cloud computing, cloud telephony is a virtually hosted service. In the case of cloud computing, all of your business’ data and software applications are stored off-site on a virtual server, to be accessed at will through an active internet connection. Using the same principles of cloud computing is cloud telephony.
So what are the benefits of cloud telephony to businesses?
A cloud telephony system can grow or shrink as a business requires. Adding extensions or direct numbers requires only a few mouse clicks, and new extensions can be provisioned in just a few minutes time as your telephony system can be managed online.
Whether your colleagues are located in a single building or scattered across the country, hosted VoIP (voice-over-internet-protocol) makes it possible for everyone in your organisation to operate on a single communication system. You can have one business number with multiple extensions and departments – all configurable from a computer or mobile device.
Apart from the phones themselves, cloud telephony requires no on-site equipment. That means you don’t have a PBX (private branch exchange) box taking up space in a closet, or thousands of feet of copper wiring in your walls or cable ducts.
Plus, the lack of physical hardware frees you from ongoing maintenance and upgrades; all back-end changes are handled invisibly.
Cloud telephony grants you full phone-system functionality wherever there’s an internet connection, which nowadays is almost everywhere. You can host VoIP calls, arrange conference calls, access voicemails and view call activity, regardless of your location, meaning that you can stay in control of your business anywhere.
Cloud Telephony is cheaper than traditional telephone packages. With hosted VoIP setups, there’s no lock-in to long-term contracts or expensive hardware. Cloud telephony products are typically less expensive than on premise phone systems over the long term, as well. Because there’s no back-end hardware to manage, you can wave goodbye to pricey technical contractors.
You can record inbound and outbound calls for compliance, customer service or audit purposes. This optional feature allows secure online access to file storage and retrieval of call details. Cloud telephony services provide a broad range of call handling features that are accessed via the web. The dashboard provides convenient access to information such as call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring calls are handled effectively.
Cloud telephone setups enable you to focus on what really matters: satisfying customers and increasing sales and growing your reputation. By empowering you to adjust your phone system quickly and easily, without being tied down to outmoded systems or processes, cloud phone systems can make your business work better.
Additionally, within in the next 8 years BT are migrating all customers to cloud telephony as it switches off it’s legacy ISDN network, so now is the time to beat the rush and investigate the needs you have.