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I go back to Square1 because...

...they make a difference.

To distinguish ourselves as a leading ISP. Our goal has always been to be recognised for pioneering bespoke ISP solutions whilst providing our customers with a reliable, cost efficient service. Another objective, which is always moving in the background, is our continuous approach to improvement, striving to step forward with every chance we get.

This continued effort to improving our business led us to Square 1 Products, a relationship which has since spanned 5 years. As our distribution partner, Square 1 Products has always supplied us with our best-priced European networking hardware; and upon the opening of their new state-of-the-art Technical Configuration Centre, we investigated the service in an attempt to streamline our business even further for the benefit of our customers.

Solution

On investigating the possibility of outsourcing our router configuration procedure to Square 1 Products, the savings that could be achieved were clear to see. Reducing company overheads without affecting our quality of service enables us to maintain our financial strength, while pioneering and reinvesting in our products to stay ahead of our competitors and increase the quality of our service.

Square 1 Products’ ISP Router Configuration Service had an immediate effect on our bottom line. We were already receiving best-priced European hardware from them, and now by utilising their secure warehouse facility it significantly reduced our storage and courier costs.

As their qualified engineers are based with our routers, the time taken to select, test and configure each router has been significantly reduced. The removal of a superfluous middle man also means we could have our orders packaged with our own branded literature and shipped via next-day delivery direct to our customers throughout mainland UK.

Outcome

Since implementing our plans, we have achieved noteworthy improvements, to our finances, our service and our fulfilment speed. The Square 1 Products’ ISP Service has proven to continually save us money, time and resource.

With the addition of their refurbishment options, even our end-of-contract or faulty equipment can be collected, factory restored and kept for future use, ensuring the maximum output from our goods. Further disposal options mean faulty products are disposed of responsibly, according to our CSR policy.

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