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Terms of Return

It is Square 1 Products' policy to repair or replace product in every instance, although Square 1 Products will not accept the return of product in damaged boxes unless informed in writing, fax or e-mail within 24 hours of our delivery.

Return of equipment for the purpose of a credit note, if accepted will be subject to a restocking fee that will be notified to you at the time of request. This equipment must also be returned to square 1 Products at your expense, as shipping charges will not be accepted by Square 1 Products unless a prior agreement has been made. Unless otherwise agreed in writing by the company, products returned for credit must be returned in the original, manufacturer sealed, undamaged, packaging. The company reserves the right to charge a stocking fee at its discretion in regard to all products returned for credit.

Return Authorizations requested by the customer on the grounds that the products are DOA must be accompanied by a full explanation of DOA symptoms. Equipment returned on grounds that they are faulty or DOA will be tested. If found to be in working order the products will be returned to you and no replacement or credit note issued. The original invoice for the products shall be paid to terms, and Square 1 Products shall charge and you shall accept all costs for associated transport and engineering time. The DOA period for products will be guided by the manufacturer.

In the event that an advanced replacement is requested, shipped and invoiced, then upon return of the said faulty equipment, it will be tested and if found faulty a credit note will be issued, and if the equipment is not found to be faulty then it will be returned to you and the invoice will become payable.

All equipment returned must be sent back in all original packaging, with all cables, and manuals and unmarked in any way. Failure to meet this requirement may result in the failure of your return or a re-stocking fee.

Equipment must be returned to Square 1 Products within 7 days of the date that the RMA number was issued or the returns number will expire and become invalid.

Return Address
Square 1 Products Ltd
c/o Cardinal Maritime Ltd
Leestone Road
Sharston Industrial Estate
M22 4RB

Instructions for submitting a Customer Services Returns Ticket

Please follow the “Returns System” link on the previous page to submit a support ticket.

If you are submitting a ticket for the very first time, there is no need to login in order to submit your ticket, simply use the “Submit a Ticket” link. Doing this will register you as a new user of the support site and email you with details of the Ticket you just submitted and your Login details for the future.

You can use the login details in future to view or update any submitted tickets.


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